Parachute handles highly sensitive data from around the world every day. We take this responsibility very seriously
We never share your data with anyone but your emergency contacts
We never look at any of your data unless you ask us to
We never own your data — all data belongs to you
Parachute is a neutral conduit for emergencies that has no affiliation with any political, economic or social cause. Parachute is open to anyone, regardless of background and beliefs. We are working with some of the leading experts in the world to make sure our ability to provide a neutral service for all remains uninhibited.
When you activate Parachute, we email you (not your emergency contacts) a special link that, when opened from the phone that initiated the incident, allows you to delete the incident. To protect against forced deletion under duress, you have to wait 24 hours after the incident ended before you can delete the incident. When the incident is deleted, it is taken down immediately and the incident and its data is removed. In order to protect against accidental deletion and forced deletion under duress, an offline, inaccessible backup of the incident is kept for 30 days after it was deleted. After the 30 days have passed, the offline backup is destroyed and there is no way to recover the incident and its data. If you would like the deletion of an incident managed differently, please email the concierge.
Effective Date: May 22, 2017
WHEN YOU PURCHASE THE PARACHUTE APP, YOU AGREE TO THESE TERMS. AS APPLICATION PROVIDER UPDATES AND EXPANDS APPLICATION PROVIDER’S SERVICES AND THE PARACHUTE APP, THIS POLICY MIGHT CHANGE, SO PLEASE REVIEW IT FROM TIME TO TIME.
3. Definitions. All defined terms have the same meaning as set forth in the Parachute End User License Agreement.
a. PII. "Personally identification information" or (“PII”) is any data that is about or pertains to a specific individual and can be linked to that individual. For example, your name and email address are PII. PII can also include a mixture of Non-PII and PII in combination.
b. Non-PII. “Non-personally identifiable information” or (“Non-PII”) includes anonymized and/or aggregated data, location data, and technical data regarding your device. Data aggregation is a process in which information is gathered and expressed in a summary form for purposes such as statistical analysis, in order to obtain information about a particular group based on specific variables. Data used for aggregation purposes are accessed in a form that removes all identifiers, and may be combined with other data for which all identifiers have also been removed. Application Provider uses aggregated data to generate accurate metrics about the overall traffic to, and usage of the Parachute App. Examples include the number of registered users of the Parachute App and location data. To provide location-based services through the Parachute App, Application Provider may access, use, and share precise location data, including the real-time geographic location of your Device. Where available, location-based services may use GPS and other technologies to determine your devices’ approximate location.
c. Data. PII and Non-PII shall collectively be referred to herein as “Data.”
d. Cookies. A cookie is a small amount of data sent to a user's web browser from a web server, which is then stored on the user's hard drive. Cookies are used to make site navigation easier, and can help recognize a returning visitor. Application Provider's cookies do not generate any personal data, do not read personal data from your Device or computer, and are not tied to any personal data. Most browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies, or to prompt you before accepting cookies from the sites that you visit. If you decide not to accept Application Provider’s cookies, some or all features of the Parachute App or Application Provider’s website may not be available. You can delete cookies from your computer at any time. You can learn more about cookies by visiting: www.allaboutcookies.org or www.networkadvertising.org.
4. Data Access.
a. Account Registration. When you set up your account, you will be required to provide certain Data, including your name and email address.
b. Parachute App. Application Provider also accesses Data regarding you and others that you voluntarily provide when you interact with the Parachute App, for example, by setting up your Emergency Contacts, or when exchanging correspondence with us, such as through support emails. Application Provider also accesses information that you provide or create when you activate the Parachute App during an emergency. Application Provider then accesses and tracks your geographic location, as well as the video and audio data streamed from your Device’s camera function.
5. Emergency Contacts. By providing the contact information for an Emergency Contact, you hereby represent that you have all necessary authority and/or have obtained all necessary consents from each Emergency Contact to enable us to access, use and disclose his/her Data as defined and set forth herein. Application Provider retains the right, but not the obligation, to confirm the consent of any Emergency Contact. In the event an Emergency Contact does not confirm his/her consent, Application Provider may remove the Emergency Contact from your account.
6. Data Use.
b. Non-PII. Application Provider may access and use Non-PII such as technical data and related information, including but not limited to technical information about your Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you related to the Parachute App. Application Provider may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you. Application Provider may extract and use Non-PII for internal purposes, in order to analyze the performance of the Parachute App. For example, Application Provider may use Data for traffic analysis and business decision making, in order to determine how Application Provider can improve the Parachute App or its functionalities. The statistics generated in this manner contain no personal data and cannot be used to gather any information about individual Parachute App users.
7. PII Disclosure to Third Parties. In addition to disclosing your PII to your designated Emergency Contacts, under certain business or legal conditions, Application Provider may be required to disclose your PII to others as follows:
a. Service Providers. Application Provider may engage other companies and individuals to perform necessary business functions on behalf of Application Provider (e.g. outside contractors or service providers). If disclosure is necessary to perform these functions, these persons may have access to PII of Application Provider’s users. These service providers have agreed not to use the PII for any other purpose other than providing the required services.
b. Legally Required Disclosure. Under certain circumstances, disclosure of your PII may be required by law. Application Provider may disclose your PII: (i) if, in its own best judgment, it is required to do so in order to comply with a judicial or governmental subpoena, warrant, or other order; (ii) to a government institution that has asserted its authority to obtain the information; or (iii) in connection with the exercise or defense of its rights.
c. Change of Ownership. If ownership of Application Provider changes as a result of a merger, acquisition, or transfer to another company, your personal data may be transferred to the successor entity.
8. Access and Modification of Data. You may have access to the PII that Application Provider holds about you and is listed in your profile at any time. You may correct, amend, or delete this data at your convenience. For instructions on how you can access the PII that Application Provider has accessed about you online, or how to correct any errors in such information, please send an e-mail to firstname.lastname@example.org. To protect your privacy and security, Application Provider will take reasonable steps to help verify your identity before granting access or making corrections.
9. Data Deletion. You can delete any PII included in your account registration. You may also delete any incident recorded through the Parachute App by following the link in the email Application Provider will provide after a reasonable amount of time after receipt of the incident data by Application Provider’s servers. You will be able to delete the incident beginning twenty-four (24) hours after receiving the email.
10. Security. Application Provider uses physical, technical, and administrative procedures in order to safeguard and protect Data from loss, misuse, unauthorized access, disclosure, alteration, and destruction, including data encryption. However, while Application Provider does its best to implement reasonable security measures, Application Provider does not guarantee that Application Provider’s safeguards will always work. Application Provider uses industry-standard technological means to protect your Data while in transit through the Internet. Application Provider uses encryption and a comprehensive authentication protocol to provide reasonable security. However, please remember that no security system on the Internet is perfect.
11. Third Party Products & Services. Application Provider may provide access to third party products or services. Application Provider is not responsible for the privacy practices or content of these third parties. In order to safeguard your privacy, please review the privacy policies of any sites that you may visit before providing any personal data to these third party sites.
13. International Users. If you are using the Parachute App outside of the United States, your connection may be through and to servers located in the United States, all information you provide may be processed and securely maintained in Application Provider’s web servers and internal systems located within the United States. By using the Parachute App, you authorize the export of personal information to the USA and its storage and use as specified above when you provide such information to us. This policy and Application Provider’s legal obligations are subject to the laws of the State of New York and the USA, regardless of the location of any user. Any claims or complaints must be filed United States in the State of New York.
Parachute Labs, Inc.
7 Times Square
Suite 2900 c/o White and Williams LLP
New York, NY 10036
+1 (844) 335 5111