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FAQs

How much does Parachute cost?

A Parachute membership costs $9.99 USD per month and comes with unlimited everything: unlimited devices, unlimited emergency contacts, unlimited alerts, unlimited incidents and lifetime evidence storage for as long as you’re an active user. It also comes with a money-back guarantee: if Parachute crashes during a live emergency, we give you back everything you’ve paid us in the past year. Parachute is a very powerful tool that does more and costs more than anything else out there. Check out our Pricing Information and Comparison Chart to see if Parachute is right for you

What are some free alternatives to Parachute?

Parachute is designed for independent individuals who take their safety very seriously and are looking for the best their phone can do for them in an emergency. Parachute is a very powerful tool that does more and costs more than anything else out there. Depending on your needs, there might be free alternatives to Parachute that might be good enough for you. Check out our Comparison Chart to see if a free alternative works for you. If you are in serious need of Parachute but cannot afford a Parachute membership, please use the “Email Us” button in the app to provide us with some information about your situation, and we will be happy to help

How do I set up Parachute?

To start using Parachute, you need to start your membership (see Pricing). Your first month is a free trial, so you’ll be able to test out Parachute to make sure you like it before paying for it. Next, you’ll need to fill in at least your name and email. Without this information, you cannot use Parachute because we need to be able to send you a special link through which you can manage each incident. You must also choose whether to allow location, microphone and camera access to Parachute. If you do not, you will keep seeing the Parachute 101 lesson every time you start the app. These are the minimum steps required to start using Parachute

How do I contact my personal concierge?

Within a few hours of starting your membership, you will receive an email introduction from your personal, New York-based human concierge. Your personal concierge will help you set up Parachute to best fit your personal safety and emergency needs, and will always be available to answer any questions you may have. For as long as your membership is active, you can reach your personal concierge at concierge@parachute.live

How do I cancel my Parachute membership?

Parachute is commitment-free, so you can cancel your membership any time by tapping the “Manage Membership” button in the app or through your iTunes Subscriptions page

How do I activate Parachute?

You activate Parachute by launching the app and touching anywhere on the screen for 1 second. As you do that, the Parachute ring unrolls and turns red. You can also activate Parachute from anywhere in iOS by touching the Parachute widget for 1 second

What happens when I activate Parachute?

Parachute calls, texts and emails your emergency contacts and sends them a link with live video, audio and location updates from your phone. Parachute also emails you the link so you can review it later. Check out our Example Parachute Timeline and Demo Parachute Incident to learn more

How do I see what I'm recording?

Parachute blacks out the screen during an emergency to protect your safety. To see what you're recording, just hold down the eye. Parachute uses the back camera since that does not expose the phone's screen into view

How do I end an incident?

You end an incident by holding down the eye and then holding the "X" for one second

How do I delete a Parachute incident?

When you activate Parachute, we send you an email with the link to the incident, as well as a link that can be used to manage the incident. To delete the incident, just open the manage link on your phone and choose "Delete". For safety, you have to wait 24 hours before deleting an incident. We keep a backup of the deleted incident for a minimum of 30 days. If you would like the deletion of an incident managed differently, please send us an email from the address associated with your account

How do I download Parachute incident video?

When you activate Parachute, we send you an email with the link to the incident, as well as a link that can be used to manage the incident. To download the incident's video, just open the manage link on your phone and choose "Download". If you would like to download additional data, please email data@parachute.live

Can I review the incident after it is over?

Yes, after the incident is over you can use the incident's shortlink to review the incident and evidence

What does “Please Upload Offline Data” mean?

Parachute is designed to always do the right thing regardless of network conditions. When the network connection is slow, choppy, or totally offline, Parachute may be unable to move data to our servers and may have to leave some data on your phone. After an incident is over, you can touch "Upload Offline Data" on the Settings page to upload any data Parachute was not able to upload previously. If you would like to test how Parachute performs under bad network conditions, you can use the airplane mode to simulate various network conditions. If you have not set up your name, email and membership, Parachute will be in offline mode, and all data will be kept on your phone until these are set up

What does the color of the status bar mean?

Parachute changes the color of the status bar to give you a very quick way of checking its status

Red

No issues. Parachute is capturing video and/or audio (depending on your permissions), has started notifying emergency contacts and location tracking and live streaming are working as expected

Grey

Major issue. Either Parachute is not able to capture video and/or audio (depending on your permissions) or has not been able to notify emergency contacts. Usually this happens because you are out of cellular coverage. Once your phone is back online, the status bar turns red

Purple

Minor issue. Parachute could not update your location or had trouble livestreaming. Usually this happens if you go out of cellular coverage after the incident started. Once your phone is back online, the status bar turns red

Blue

Location tracking. Parachute is not the active app or the screen is locked. Parachute is not streaming audio or video, but it is still streaming your location. Your emergency contacts see a message telling them that the video was interrupted

When I hold down the eye to see the status, what do the status symbols mean?

The status symbols let you drill down into each operation performed by Parachute and make sure it is working OK

Green

No issues

Light Grey

No issues currently, but there were issues before. For example, if a Parachute incident is interrupted by a phone call, the "Recording" check turns light grey for the duration of the emergency to show that recording was interrupted

Red

Not working. For example, if you deny microphone and video access to Parachute, Parachute will display an X next to "Recording"

White

Connecting/Starting up

Why did an emergency contact not receive a Parachute alert?

First, check that the number is correct. Because Parachute works internationally, all phone numbers should begin with a "+" followed by the country code and number. For example, numbers in the United States should start with a +1 and numbers in England should start with +44.

Second, if you activate Parachute repeatedly in a short period of time, it may trigger a spam fiter on Parachute's end or by the person's phone carrier. This will either delay the text or drop the text completely. This may also lead to the carrier completely blocking our ability to call or text this number. For this reason, do not activate Parachute repeatedly in a short period of time. Instead, activate it once and leave it on for longer.

Text Spam Filtered

Parachute's internal spam filter stopped this text from being sent. This happens if you try to send multiple texts to a number within 3 minutes or more than 4 texts per day. Please contact us if you need this restriction relaxed

Call spam filtered

Parachute's internal spam filter stopped this call from going through. This happens if you try to call a number more than once in 24 hours. Please contact us if you need this restriction relaxed

Calling not supported

Parachute calling is not available for this country. Only texts will be sent. Please contact us if you need Parachute calling enabled for your country

Text not possible

This number cannot receive texts. Please make sure this is not a landline. If you think this is a mistake, please contact us

Text undelivered

Parachute could not deliver the text to this number. The most common reason Parachute could not deliver a text is that the number is invalid or cannot receive texts. The second most common reason is that the person's carrier has blocked Parachute from texting this number. This can be because of a complaint made by the person receiving the text, or because too many texts were sent to this number. In this case, please contact us so we can contact their carrier and unblock this number.

Call blocked / Text blocked

Parachute has received a complaint from this number. You cannot call or text this number on Parachute. When a user replies back to a Parachute text with a word like "BLOCK", Parachute automatically blocks any texts and calls to this number. If you know this person and think this is a mistake, just have that person reply with "START" to their Parachute text and that will unblock their number

Call failed

Parachute cannot call this number. Please check that this is a valid number. If you know this is a valid number, please contact us

Text failed

Parachute cannot text this number. Please check that this is a valid number that can receive texts. If you know this is a valid number, please contact us

Parachute can text numbers in 224 countries and call numbers in 43 countries. If you are unable to alert your emergency contacts through Parachute and have followed the best practices above, please contact us

Which countries can Parachute text?

Parachute can text 224 countries, which covers virtually every country in the world

Which countries can Parachute call?

Parachute can call numbers in 119 countries

North America

United States/Canada (+1), Mexico (+52), Dominican Republic (+1-829,+1809,+1849), Anguilla (+1-264), Antigua and Barbuda (+1-268), Bahamas (+1-242), Barbados (+1-246), Bermuda (+1-441), Costa Rica (+506), El Salvador (+503), Guatemala (+502), Jamaica (+1-876), Panama (+507), Puerto Rico (+1-787,+1939), Virgin Islands, U.S. (+1-340)

South America

Argentina (+54), Bolivia (+591), Brazil (+55), Chile (+56), Colombia (+57), Ecuador (+593), Paraguay (+595), Peru (+51), Uruguay (+598), Venezuela (+58)

Europe

Andorra (+376), Austria (+43), Belgium (+32), Bulgaria (+359), Croatia (+385), Cyprus (+357), Czech Republic (+420), Denmark (+45), Finland/Aland Islands (+358), France (+33), Germany (+49), Greece (+30), Hungary (+36), Iceland (+354), Ireland (+353), Italy (+39), Liechtenstein (+423), Luxembourg (+352), Malta (+356), Monaco (+377), Netherlands (+31), Norway (+47), Poland (+48), Portugal (+351), Romania (+40), Serbia (+381), Slovakia (+421), Slovenia (+386), Spain (+34), Sweden (+46), Switzerland (+41), Turkish Republic of Northern Cyprus (+9-0392), Ukraine (+380), United Kingdom (+44), Vatican City (+379)

Asia

Armenia (+374), Bahrain (+973), Bangladesh (+880), Bhutan (+975), Brunei (+673), Cambodia (+855), China (+86), Georgia (+995), Hong Kong (+852), India (+91), Indonesia (+62), Iran (+98), Iraq (+964), Israel (+972), Japan (+81), Jordan (+962), Korea, Republic of (+82), Kuwait (+965), Kyrgyzstan (+996), Laos PDR (+856), Lebanon (+961), Macau (+853), Malaysia (+60), Myanmar (+95), Nepal (+977), Oman (+968), Pakistan (+92), Philippines (+63), Qatar (+974), Russia/Kazakhstan (+7), Saudi Arabia (+966), Singapore (+65), Sri Lanka (+94), Taiwan (+886), Thailand (+66), Turkey (+90), United Arab Emirates (+971), Uzbekistan (+998), Vietnam (+84), Yemen (+967)

Africa

Algeria (+213), Angola (+244), Botswana (+267), Egypt (+20), Ghana (+233), Kenya (+254), Namibia (+264), Nigeria (+234), South Africa (+27), Sudan (+249)

Oceania

American Samoa (+1-684), Australia/Cocos/Christmas Island (+61), Guam (+1-671), New Zealand (+64)

Please contact us if you need Parachute calling enabled for your country

Why is my Parachute account flagged?

If you are seeing a message that your account is flagged, please check that all information on Parachute is accurate. Parachute will automatically flag your account if your email address bounces, the email address of one of your contacts bounces, or if we receive a complaint from any of your emergency contacts. Please make sure all your info is accurate and contact us so we can re-enable your account

Why is recording with Parachute better than using the camera app?

The camera app is not designed for emergencies. Because of this, it is very easy to accidentally touch the screen and end the recording, ruin the recording by changing the focus, or never record anything in the first place. Parachute is designed so you can touch the screen while recording without any damage being caused to the video.

The camera app is limited by the amount of space available on your phone. Because Parachute saves your evidence away from your phone, it is not bound by the amount of storage on your phone when there is good network connectivity.

When you record video with the camera app and your phone runs out of battery, the video is lost. With Parachute, the video is still kept, even if your phone is offline and could not reach the Parachute servers.

Parachute blacks out the screen while recording, letting you record video more discreetly than the camera app.

You can learn more about the design decisions behind Parachute here

Why is there a small delay in the live video?

Unlike apps like Skype, FaceTime or Periscope, which require both parties to have the app, Parachute does not require the receiver to download any extra apps. This is because, while you're in an emergency, the last thing you want is the receiver having to install extra stuff. Parachute is designed so its video can be played on every modern device and browser. Achieving this introduces a small delay in the video that depends on the network conditions, device and browser

Why is the livestream showing a message saying that Parachute was interrupted?

When you receive a phone call or a FaceTime call while a Parachute incident is in progress, iOS takes the microphone and camera away from Parachute and gives them to the phone app. This is because your iPhone is, first and foremost, a phone, so the native phone app will always have priority over any other app. After the phone call is over, iOS returns the microphone and camera back to Parachute.

During the phone call or FaceTime call, a message explaining the interruption is displayed on the Parachute livestream. Live location data and other data continue to be streamed while the phone call or FaceTime call are in progress. After the phone call or FaceTime call is over, live video and audio resumes

How much data does Parachute use?

When streaming live video, Parachute uses intelligent streaming algorithms to balance quality and data usage. Data usage will depend on the complexity of the video being shot, with well-lit video with little movement requiring significantly less data usage than poorly-lit video with a lot of movement. Parachute will use at most 0.26MB per second, but typically this usage will be significantly lower than that

How can I make it harder to accidentally activate Parachute?

When you find yourself in an emergency, every second counts. Every touch is an extra hurdle to overcome, distracting your focus from the emergency. This is why Parachute is designed to be extremely easy to activate in an emergency. An accidental activation is a lot less serious than an activation that could not be completed because of an extra hurdle we added. We believe Parachute hits the right balance between ease of activation in an emergency and protection from accidental activation.

You can choose to make it harder to activate Parachute by placing the app in a folder and moving that folder to the last page of apps on your phone. To eliminate the risk of an accidental activation, set a passcode or TouchID and make sure you lock your phone after using it

How can I test Parachute?

We choose every extra button and feature with extreme care in our effort to keep Parachute to the bare minimum so anyone can use it in any situation. For this reason, we do not offer a test mode. If you would like to test Parachute, you can either add your own numbers/emails as emergency contacts, or let your emergency contacts know in advance that you will be conducting a test

How can my organization receive Parachute incidents in bulk?

The simplest way for an organization to receive Parachute incidents is to set up a group email address that people can add as an emergency contact. If you would like a powerful emergency management platform, you can use the Parachute platform

How can I see who has me listed as an emergency contact?

You can see who has you listed as an emergency contact by texting "who" or by calling our automated system at +1 844 335 5111 (option 2)

I have received a text, phone call or email from Parachute, but I do not recognize the person. What do I do?

First, make sure this is, indeed, someone you don't know. Check their name, email and take a look at their location and video to make sure it's not someone you know. You can also text "alerts" or call +1 844 335 5111 to get more information about this incident. If you are sure this is not someone you know, you can stop emergency alerts (see below)

I do not want to receive Parachute emergency texts or calls. What do I do?

Just call (choose option 9) or text "block" to +1 844 335 5111 from the number you don't wish to receive Parachute texts or calls from. For spam prevention, anyone who sent you an incident in the past 24 hours will have their account flagged and will have to contact us to re-enable their account. If you have any concerns regarding blocking, spam, abuse, unsolicited calls, or unsolicited texts, please email abuse@parachute.live

I do not want to receive Parachute emergency emails. What do I do?

At the bottom of every Parachute emergency email you'll find a line saying "If you do not know this person you can stop Parachute alerts". Just touch that link and you will never receive a Parachute emergency email again. For spam prevention, the person who sent you the incident will have their account flagged and will have to contact us to re-enable their account. If you have any concerns regarding blocking, spam, abuse or unsolicited emails, please email abuse@parachute.live.

I previously blocked Parachute emergency texts or calls but I now want to re-enable them. What do I do?

Just call (choose option 8) or text "start" to +1 844 335 5111 from the number you wish to re-enable. Note that if you previously texted "stop", you will not be able to unblock Parachute emergency texts by phone call. You have to send us a text instead

I previously blocked Parachute emergency emails but I now want to re-enable them. What do I do?

Just email abuse@parachute.live from the email you wish to re-enable

I received a Parachute alert on a landline, but received no other text or email. How do I get the link to the livestream?

Typically, if someone adds your landline as an emergency contact, they will also add another means of communication so you can receive the link to the Parachute incident. But if you have not received the link, you can call back (+1 844 335 5111) and choose option 1. Parachute will read back the shortlink

What encryption standards does Parachute use?

All Parachute evidence travels encrypted in a secure pipe with an RSA 2048-bit key signed by a CA. We use a CAA record to prevent unauthorized entities from issuing rogue certificates. We use SSL pinning to ensure malicious governments cannot intercept our data by issuing rogue certificates. We also use HSTS to protect against downgrade attacks. To protect against email spoofing, we sign all our emails with DKIM keys, publish an SPF record, and apply a DMARC policy of "reject" across all our email systems. Organizations have the option to set up E2E encryption, which requires both parties to set up the encryption beforehand, making the data opaque to Parachute, and thus eliminating the need to trust Parachute itself. E2E encryption is only available to organizations who would like to use it, as this feature is not desirable in the normal use case of the Parachute app

Does Parachute offer a Bug Bounty program for researchers and hackers?

Yes, Parachute offers a Bug Bounty program, for bugs and vulnerabilities that are within the scope our security model. You need to register with bounties@parachute.live and get information on what is within the scope of our security model before conducting any research of any kind. Conducting any research of any kind without registering and acquiring the necessary permissions violates our ToS and all instances will be met with forceful legal response

Where can I find the Terms of Use and Privacy Policy for the Parachute app?

The Terms of Use for the Parachute app are available here: Terms of Use

The Privacy Policy for the Parachute app is available here: Privacy Policy

Have more questions? Email us at hi@parachute.live

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