Alley nolight 51a2e9164d2577d8470a7cfce078cb5d3539a6ebe67a5745a43f056e6326106c

FAQs

How do I activate Parachute?

You activate Parachute by launching the app and touching anywhere on the screen for 1 second. As you do that, the Parachute ring unrolls and turns red. You can also activate Parachute from anywhere in iOS by touching the Parachute widget for 1 second.

What happens when I activate Parachute?

Parachute calls, texts and emails your emergency contacts and sends them a link with live video, audio and location updates from your phone. Parachute also emails you the link so you can review it later.

How do I see what I'm recording?

Parachute blacks out the screen during an emergency to protect your safety. To see what you're recording, just hold down the eye. Parachute uses the back camera since that does not expose the phone's screen into view.

How do I end an incident?

You end an incident by holding down the eye and then holding the "X" for one second. You can also end an incident by touching the Home button.

How do I delete a Parachute incident?

When you activate Parachute, we send you an email with the link to the incident, as well as a link that can be used to manage the incident. To delete the incident, just open the manage link on your phone and choose "Delete". For safety, you have to wait 24 hours before deleting an incident. We keep a backup of the deleted incident for a minimum of 30 days. If you would like the deletion of an incident managed differently, please send us an email from the address associated with your account.

How do I download Parachute incident video?

When you activate Parachute, we send you an email with the link to the incident, as well as a link that can be used to manage the incident. To download the incident's video, just open the manage link on your phone and choose "Download". If you would like to download additional data, please email data@parachute.live.

Can I review the incident after it is over?

Yes, after the incident is over you can use the incident's shortlink to review the incident and evidence.

What does "Please Upload Offline Data" mean?

Parachute is designed to always do the right thing regardless of network conditions. When the network connection is slow, choppy, or totally offline, Parachute may be unable to move data to our servers and may have to leave some data on your phone. After an incident is over, you can touch "Upload Offline Data" on the Settings page to upload any data Parachute was not able to upload previously. If you would like to test how Parachute performs under bad network conditions, you can use the airplane mode to simulate various network conditions.

What does the color of the status bar mean?

Parachute changes the color of the status bar to give you a very quick way of checking its status

Red

No issues. Parachute is capturing video and/or audio (depending on your permissions), has started notifying emergency contacts and location tracking and live streaming are working as expected

Grey

Major issue. Either Parachute is not able to capture video and/or audio (depending on your permissions) or has not been able to notify emergency contacts. Usually this happens because you are out of cellular coverage. Once your phone is back online, the status bar turns red

Purple

Minor issue. Parachute could not update your location or had trouble livestreaming. Usually this happens if you go out of cellular coverage after the incident started. Once your phone is back online, the status bar turns red

Blue

Location tracking. Parachute is not the active app or the screen is locked. Parachute is not streaming audio or video, but it is still streaming your location. Your emergency contacts see a message telling them that the video was interrupted

When I hold down the eye to see the status, what do the status symbols mean?

The status symbols let you drill down into each operation performed by Parachute and make sure it is working OK

Green

No issues

Light Grey

No issues currently, but there were issues before. For example, if a Parachute incident is interrupted by a phone call, the "Recording" check turns light grey for the duration of the emergency to show that recording was interrupted

Red

Not working. For example, if you deny microphone and video access to Parachute, Parachute will display an X next to "Recording"

White

Connecting/Starting up

Why did an emergency contact not receive a Parachute alert?

First, check that the number is correct. Because Parachute works internationally, all phone numbers should begin with a "+" followed by the country code and number. For example, numbers in the United States should start with a +1 and numbers in England should start with +44.

Second, if you activate Parachute repeatedly in a short period of time, it may trigger a spam fiter on Parachute's end or by the person's phone carrier. This will either delay the text or drop the text completely. This may also lead to the carrier completely blocking our ability to call or text this number. For this reason, do not activate Parachute repeatedly in a short period of time. Instead, activate it once and leave it on for longer.

Text Spam Filtered

Parachute's internal spam filter stopped this text from being sent. This happens if you try to send multiple texts to a number within 3 minutes or more than 4 texts per day. Please contact us if you need this restriction relaxed

Call spam filtered

Parachute's internal spam filter stopped this call from going through. This happens if you try to call a number more than once in 24 hours. Please contact us if you need this restriction relaxed

Calling not supported

Parachute calling is not available for this country. Only texts will be sent. Please contact us if you need Parachute calling enabled for your country

Text not possible

This number cannot receive texts. Please make sure this is not a landline. If you think this is a mistake, please contact us

Text undelivered

Parachute could not deliver the text to this number. The most common reason Parachute could not deliver a text is that the number is invalid or cannot receive texts. The second most common reason is that the person's carrier has blocked Parachute from texting this number. This can be because of a complaint made by the person receiving the text, or because too many texts were sent to this number. In this case, please contact us so we can contact their carrier and unblock this number.

Call blocked / Text blocked

Parachute has received a complaint from this number. You cannot call or text this number on Parachute. When a user replies back to a Parachute text with a word like "BLOCK", Parachute automatically blocks any texts and calls to this number. If you know this person and think this is a mistake, just have that person reply with "START" to their Parachute text and that will unblock their number

Call failed

Parachute cannot call this number. Please check that this is a valid number. If you know this is a valid number, please contact us

Text failed

Parachute cannot text this number. Please check that this is a valid number that can receive texts. If you know this is a valid number, please contact us

Parachute can text numbers in 224 countries and call numbers in 43 countries. If you are unable to alert your emergency contacts through Parachute and have followed the best practices above, please contact us.

Which countries can Parachute text?

Parachute can text 224 countries, which covers virtually every country in the world

Which countries can Parachute call?

Parachute can call numbers in 43 countries

North America

United States (+1), Canada (+1), Dominican Republic (+1809, +1829, +1849), Mexico (+52), Puerto Rico (+1787, +1939)

South America

Brazil (+55), Peru (+51)

Europe

Austria (+43), Belgium (+32), Bulgaria (+359), Cyprus (+357), Czech Republic (+420), Denmark (+45), Estonia (+372), Finland/Aland Islands (+358), France (+33), Germany (+49), Greece (+30), Ireland (+353), Italy (+39), Latvia (+371), Lithuania (+370), Luxembourg (+352), Malta (+356), Netherlands (+31), Norway (+47), Poland (+48), Portugal (+351), Romania (+40), Slovakia (+421), Spain (+34), Sweden (+46), Switzerland (+41), United Kingdom (+44)

Asia

Bahrain (+973), China (+86), Hong Kong (+852), India (+91), Israel (+972), Japan (+81)

Africa

South Africa (+27)

Oceania

Australia/Cocos/Christmas Island (+61), New Zealand (+64)

Please contact us if you need Parachute calling enabled for your country

Why is my Parachute account flagged?

If you are seeing a message that your account is flagged, please check that all information on Parachute is accurate. Parachute will automatically flag your account if your email address bounces, the email address of one of your contacts bounces, or if we receive a complaint from any of your emergency contacts. Please make sure all your info is accurate and contact us so we can re-enable your account.

Why is recording with Parachute better than using the camera app?

The camera app is not designed for emergencies. Because of this, it is very easy to accidentally touch the screen and end the recording, ruin the recording by changing the focus, or never record anything in the first place. Parachute is designed so you can touch the screen while recording without any damage being caused to the video.

The camera app is limited by the amount of space available on your phone. Because Parachute saves your evidence away from your phone, it is not bound by the amount of storage on your phone when there is good network connectivity.

When you record video with the camera app and your phone runs out of battery, the video is lost. With Parachute, the video is still kept, even if your phone is offline and could not reach the Parachute servers.

Parachute blacks out the screen while recording, letting you record video more discreetly than the camera app.

You can learn more about the design decisions behind Parachute here

Why is there a small delay in the live video?

Unlike apps like Skype, FaceTime or Periscope, which require both parties to have the app, Parachute does not require the receiver to download any extra apps. This is because, while you're in an emergency, the last thing you want is the receiver having to install extra stuff. Parachute is designed so its video can be played on every modern device and browser. Achieving this introduces a small delay in the video that depends on the network conditions, device and browser.

Why is the livestream showing a message saying that Parachute was interrupted?

When you receive a phone call or a FaceTime call while a Parachute incident is in progress, iOS takes the microphone and camera away from Parachute and gives them to the phone app. This is because your iPhone is, first and foremost, a phone, so the native phone app will always have priority over any other app. After the phone call is over, iOS returns the microphone and camera back to Parachute.

During the phone call or FaceTime call, a message explaining the interruption is displayed on the Parachute livestream. Live location data and other data continue to be streamed while the phone call or FaceTime call are in progress. After the phone call or FaceTime call is over, live video and audio resumes.

How can I make it harder to accidentally activate Parachute?

When you find yourself in an emergency, every second counts. Every touch is an extra hurdle to overcome, distracting your focus from the emergency. This is why Parachute is designed to be extremely easy to activate in an emergency. An accidental activation is a lot less serious than an activation that could not be completed because of an extra hurdle we added. We believe Parachute hits the right balance between ease of activation in an emergency and protection from accidental activation.

You can choose to make it harder to activate Parachute by placing the app in a folder and moving that folder to the last page of apps on your phone. To eliminate the risk of an accidental activation, set a passcode or TouchID and make sure you lock your phone after using it.

How can I test Parachute?

We choose every extra button and feature with extreme care in our effort to keep Parachute to the bare minimum so anyone can use it in any situation. For this reason, we do not offer a test mode. If you would like to test Parachute, you can either add your own numbers/emails as emergency contacts, or let your emergency contacts know in advance that you will be conducting a test.

How can my organization receive Parachute incidents in bulk?

The simplest way for an organization to receive Parachute incidents is to set up a group email address that people can add as an emergency contact. If you would like a powerful emergency management platform, you can use the Parachute platform.

How can I see who has me listed as an emergency contact?

You can see who has you listed as an emergency contact by texting "who" or by calling our automated system at +1 844 335 5111 (option 2).

I have received a text, phone call or email from Parachute, but I do not recognize the person. What do I do?

First, make sure this is, indeed, someone you don't know. Check their name, email and take a look at their location and video to make sure it's not someone you know. You can also text "alerts" or call +1 844 335 5111 to get more information about this incident. If you are sure this is not someone you know, you can stop emergency alerts (see below).

I do not want to receive Parachute emergency texts or calls. What do I do?

Just call (choose option 9) or text "block" to +1 844 335 5111 from the number you don't wish to receive Parachute texts or calls from. For spam prevention, anyone who sent you an incident in the past 24 hours will have their account flagged and will have to contact us to re-enable their account. If you have any concerns regarding blocking, spam, abuse, unsolicited calls, or unsolicited texts, please email abuse@parachute.live.

I do not want to receive Parachute emergency emails. What do I do?

At the bottom of every Parachute emergency email you'll find a line saying "If you do not know this person you can stop Parachute alerts". Just touch that link and you will never receive a Parachute emergency email again. For spam prevention, the person who sent you the incident will have their account flagged and will have to contact us to re-enable their account. If you have any concerns regarding blocking, spam, abuse or unsolicited emails, please email abuse@parachute.live.

I previously blocked Parachute emergency texts or calls but I now want to re-enable them. What do I do?

Just call (choose option 8) or text "start" to +1 844 335 5111 from the number you wish to re-enable. Note that if you previously texted "stop", you will not be able to unblock Parachute emergency texts by phone call. You have to send us a text instead.

I previously blocked Parachute emergency emails but I now want to re-enable them. What do I do?

Just email abuse@parachute.live from the email you wish to re-enable.

I received a Parachute alert on a landline, but received no other text or email. How do I get the link to the livestream?

Typically, if someone adds your landline as an emergency contact, they will also add another means of communication so you can receive the link to the Parachute incident. But if you have not received the link, you can call back (+1 844 335 5111) and choose option 1. Parachute will read back the shortlink

Where can I find the Terms of Use and Privacy Policy for the Parachute app?

The Terms of Use for the Parachute app are available here: Terms of Use

The Privacy Policy for the Parachute app is available here: Privacy Policy

Have more questions? Email us at hi@parachute.live

Download Parachute